Booking multiple appointments (families, couples)

Are there group appointments?

Unfortunately, there are no group appointments. The Trusted Traveler Program (Global Entry, SENTRI, and NEXUS) requires you to schedule individual appointments for each person. This is a limitation of the Trusted Traveler Program itself, not Appointment Scanner.

Can I share one Appointment Scanner account with my family or partner?

Sure, you can share one Appointment Scanner account for your immediate family.

You're just limited to one email address and one phone number per account, so enter the info for the primary point of contact for the the group–whoever will be reacting to the alerts and doing the booking for everyone else. There's no connection between your Global Entry / SENTRI / NEXUS account and your Appointment Scanner account, so it's ok if the phone number and email you use for receiving alerts is different from what's on your Global Entry / SENTRI / NEXUS account.

When the point of contact gets an alert, they should decide which family member to try to book the appointment for. Once you land on the Trusted Traveler Program site (https://ttp.dhs.gov), login to their corresponding Global Entry / SENTRI / NEXUS account and book the appointment like you normally would.

(The only thing you're not allowed to do is share, sell or gift your Appointment Scanner account to anyone outside your immediate household. If a friend needs an appointment too, have them sign up for their own account. This is a very small website and purchasing accounts enables us to keep this site online and continue helping people find appointments!)

Will I keep getting alerts after I book an appointment?

Yes, you'll keep getting alerts until the end of the month you paid for, even after you book an appointment, so you can book multiple appointments for your family with one month of alerts. You can also reschedule appointments as often as you like, if you want to move your appointment up to a more convenient time (just use the "reschedule interview" button on the TTP site).

Can Appointment Scanner alert me when there are multiple appointments available?

Whenever multiple appointments open up at once, you'll receive an alert indicating that multiple appointments are open. These alerts looks something like this: "Found interviews @ {location}: {time 1}, {time 2}, & {X} more." No setup is needed for this, but read on to learn more about setting your cutoff date setting 18 months out to get the best results when looking for back-to-back appointments.

I need back-to-back appointments on the same day (Ex: large families trying to avoid multiple trips to the airport).

There are two types of appointments that pop up every day:
- Last minute (someone else cancelled or rescheduled their appointment). Often 1 day to a few months away. In high demand, harder to book.
- Brand new (added to the scheduler site for the first time). Usually added on a rolling 6 - 12 months basis depending on the center. Less demand, easier to book.

Last minute appointments are usually just individual appointments, whereas brand new appointments are usually released in big groups of back-to-back appointments.

If you absolutely need multiple appointments on the same day, you may have the best luck by first trying to book brand new appointments.

To get alerted about brand new appointments the first time they are added to the TTP site, set your cutoff date setting in your Appointment Scanner settings to 18 months out, to ensure you're covering the entire range of possible dates.

Once you book some of these back-to-back brand new appointments as a backup, you can then adjust the cutoff date in your dashboard to a sooner date and weigh the pros and cons of rescheduling some of your family members for sooner individual appointments, vs getting your entire family interviewed in one trip to the airport.

This is the strategy that has worked best for families in the past.

Updated on: 13/07/2022