How do I book remote / Zoom appointments?

Appointment Scanner supports scanning for "remote" (also called Zoom or "virtual") interview appointments, if you are eligible.

Are you eligible?

As of April 2022, the DHS is only offering remote interviews to certain Global Entry renewal applicants–not to first time applicants or any SENTRI or NEXUS applicants.

If you're a Global Entry renewal applicant, you can check if you're eligible for remote interviews by clicking the "schedule interview" (or "reschedule interview") button on your Global Entry dashboard. If you are not presented with an option to choose between in-person and remote appointments, you probably aren't eligible and will need an in-person appointment.

Here's some info on eligibility from the CBP's press release on the remote interview pilot program:

To be eligible for the remote interview pilot, TTP members must:
Be conditionally approved for a TTP renewal;
Be at least 18 years of age;
Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age; and
Have previously submitted fingerprints to CBP. To schedule a remote interview, eligible applicants may log into their TTP dashboard and select the “Scheduling Your Remote Interview” link. CBP recommends that applicants verify their e-mail address of record by using the “Edit Profile” link prior to scheduling a remote interview. Doing so will ensure that the applicant receives appointment details and reminders.
Review the full press release for more info.

Monitoring for remote appointments in Appointment Scanner

When choosing your enrollment centers at signup,** search "remote"** in the enrollment center input box and add the "Remote / Zoom" option.

Remote appointment release schedule

Remote appointments are cancelled less often than in-person appointments (you can take a Zoom call from anywhere, after all), but the TTP site typically adds batches of brand new Zoom appointments every week or so, so don't be discouraged if it takes a few weeks of monitoring to find them.

How to book remote interviews after an alert

When you get an alert for a remote appointment, you'll click the normal "schedule interview" (or "reschedule interview") button on your Global Entry dashboard, then you will be presented with the option to choose between remote and in-person appointments.

Updated on: 29/09/2022