I got an alert, how do I book the appointment?

Appointment Scanner is just an alerting service, it doesn’t book appointments for you.

When you receive an alert, it is up to you to log in to your Global Entry / SENTRI / NEXUS account as fast as you can and try to book the interview yourself, just like you normally would.

1. Visit the Trusted Traveler Program (TTP) Site on DHS.gov as fast as you can

To get to the Global Entry / SENTRI / NEXUS site, you can either click the link in the alert, or navigate directly there yourself: http://ttp.cbp.dhs.gov

2. Sign in to your Trusted Traveler Program account

Sign in to your account (which you created when you originally applied for Global Entry / SENTRI / NEXUS).

3. Click "Schedule Interview" or "Reschedule Interview"

On your application dashboard, click "schedule interview" or "reschedule interview" to visit the scheduler page.

Never use the "cancel interview" button to reschedule, or you risk losing your original appointment if you aren't able to book the new one.

4. Choose your enrollment center

5. Book the appointment if it's still available

Don't see the appointment you were alerted about?

You may see a message that says, "no appointments available for this location," or a later date than expected.

In both cases, it just means someone else booked the appointment first.

At busy centers, it's common for appointments to disappear within a minute or two and sometimes they disappear before you can even get to the TTP site in time. Thousands of people periodically refresh the TTP site throughout the day and sometimes they get lucky.

The good news is Appointment Scanner sends up to 25 alerts per day for 1 month to give you plenty of chances to book one. If you stick with it for a week or so and focus on reacting fast when you can, you have very good odds of success.

Updated on: 20/04/2022