I've stopped receiving alerts

You may have temporarily hit the 25 alerts per day limit

Each Appointment Scanner account comes a limit of 25 alerts per day. Most users don't run into this limit, but if you happen to be watching multiple centers that are very busy, or if you've set your cutoff date setting out far, you may temporarily hit this limit. Your dashboard will indicate when you are hitting this limit.

This limit will automatically reset every 24 hours. The reset time will not necessarily line up with any particular time in your timezone, such as midnight or morning in your location, but it will always reset once every 24 hours.

The two ways to adjust the number of alerts you get are to either remove centers or adjust the cutoff date setting. Moving it sooner will give you less alerts, (but the appointments may be harder to claim since sooner appointments are more in demand).

The best strategy is usually just to claim any appointment you can get to start, even if it's months away. Then set your cutoff date setting to that appointment date, so you only get alerted about appointments sooner than that appointment. Then try to reschedule for a sooner one, adjust the date, and repeat for better and better dates. You can reschedule as often as you want.

Your cutoff date may not be set far enough out

Visit your dashboard, scroll down to preferences and double check the date that you have set for the the field called "Latest appointment date to send alerts for." Appointment Scanner will only alert you about appointments sooner than this date.

If your date is not set far enough out, you will not receive any alerts.

We recommend setting this date out at least 18 months to start, so you have a chance to claim brand new appointments when they are first posted to the DHS site. Afterwards, you can always adjust this date any time and try to reschedule for a sooner appointment.

You may have opted out of SMS or email alerts

If you have previously texted STOP to Appointment Scanner turn off alerts for your phone number, we can't send you any more messages until you text START to the same number to re-opt in.

If you have previously clicked an unsubscribe link in an email alert and want to re-enable email alerts, reach out to support for help.

Your account may have expired

Appointment Scanner accounts are sold as one time payments for accounts which automatically expire after 1 month. It is not a recurring subscription.

If your account has expired and you still need more time, you can visit your dashboard to purchase an additional month of alerts.

Updated on: 22/09/2022